Customer Service Representative
Gypsum Management & Supply
- Oakland, CA
- Permanent
- Full-time
- Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values and practices.
- Greet customers warmly and determine problems, orders, or other reasons for calling.
- Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information.
- Take orders at the sales counter and or over the phone.
- Ability to use company computer systems for order entry.
- Complete sales orders and tender cash sales.
- Develop product knowledge to assist customers with purchases.
- Ensure the showroom is clean and properly stocked.
- High school diploma or GED equivalent.
- Ability to self -manage, show initiative and be comfortable meeting the public
- Be a team player, demonstrate attention to detail and have good organizational skills.
- Bilingual a plus
- Exceptional computer skills
- Ability to self-manage, show initiative and be proactive
- Communicate professionally, both verbally and in writing to coworkers and customers
- Must be able to remain in a stationary position in an office environment 70% of the time.
- Occasionally will move about inside the office to access files, office machinery, etc.
- Must be able to operate basic office machinery.
- Must be able to communicate with team and management and be able to exchange accurate information in. these situations.
- Constantly working in office environment
- Must be able to problem solve and prioritize tasks.
- Must be able to manage stress depending on deadlines and ongoing projects.
- Must be able to multitask.
- Must be able to receive and analyze information.
- Must be able to quickly communicate solutions if problems occur.
- Must be able to demonstrate a high degree of sound judgement and initiative.
- Medical, Dental, Vision, Disability & Life Insurance
- Wellness Benefits
- 401(k) Retirement Plan
- Employee Stock Purchase Program
- Paid Holidays & Vacation Days
- Professional Growth Opportunities
- Development & Training Programs