Inside Counter Sales Inside Sales
Builders FirstSource
- Kodiak, AK
- Permanent
- Full-time
- Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer.
- Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups.
- Initiates telephone calls to customers to generate sales to achieve a projected sales goal.
- Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction.
- Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products.
- Provides accurate and complete material take offs of single/multiple family home projects.
- Provides technical assistance to drafting and engineering as required.
- Analyze and size various lumber products using appropriate software.
- Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and an availability.
- Codes and inputs customer orders, pricing information and additional data into the computer system.
- Creates accurate and complete invoices, work orders, and sales tickets.
- Maintains stock levels on the sales floor and in the stockroom.
- Operates and balances cash register daily.
- Research credits, returns, and late payments as needed.
- Works with outside sales representatives to ensure customer satisfaction.
- Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
- Minimum education required: High School Diploma
- Minimum experience required: 1-2 years in building material industry with extensive knowledge of product and application.
- Good interpersonal and customer relations skills and excellent oral and written communication skills.
- Strong verbal and written communication skills
- Good interpersonal and influencing skills
- Strong customer service skills
- Knowledge of basic sales techniques and concepts
- Strong attention to detail
- Knowledge of business math
- Knowledge of company products, production processes and product standards
- Knowledge of building materials, applications, related equipment, and/or construction industry.
- Familiar with inventory and inventory control.
- Ability to operate computer, calculator & cash register.
- Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program
- Must be able to drive and walk throughout yards, plants, and offices.
- Subject to both typical office environment and outside locations with temperature and weather variations.
- Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
- Must be able to stand and walk frequently throughout the day.