Mid level IT Service Technician
GovCIO
- San Francisco, CA
- $27.00 per hour
- Permanent
- Full-time
- Provides on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.
- Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
- Recommends systems modifications to reduce user problems.
- Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
- Installs operating system patches, upgrades etc. via SCCM Software Center
- Provides remote support services for telework/home users.
- Helps ensure user applications work over VPN and/or Citrix.
- Manages user relocation requests
- Ensure devices are properly encrypted.
- Local On-Site Cabling
- Provides on-site support for enterprise groups such as the network and security operation centers.
- Restarts network equipment, including switches and routers as directed by enterprise networking.
- Replaced defective network equipment.
- Wireless Services
- Assists users with mobile communication devices.
- Provides tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
- Asset Inventory Support
- Assists with physical inventory as needed.
- Assists with receiving and receipting property.
- Disposal Preparation Support
- Process computer equipment for disposal.
- Ensure disposal policies are properly employed.
- Ensures all devices are are fully wiped of information before leaving the facility.
- Video Conferencing and Audio/Video O&M
- Troubleshoot system problems and repairs
- Work with support staff for remote troubleshooting and repairs.
- Assist in setting up presentation devices and video conferencing units.
- Support pre/post application releases
- Gather analyze, and report end-user support trends
- Other duties as assigned
- US Citizen
- High degree of technical proficiency
- Excellent problem-solving skills and analytical abilities
- Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role
- Certification in Microsoft Operating Systems
- Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation
- CompTIA Network+
- CompTIA A+
- CompTIA Server+
- CompTIA Security+