Vice President of Operations
Solis Mammography
- Salt Lake City, UT
- Permanent
- Full-time
- Understand, promote and demonstrate cultural alignment of the corporate mission and delivery model; compassion, trust, respect, integrity and accountability as an integral part of the company’s delivery model;
- Effectively handle patient complaints and escalate as appropriate, as evidenced by patient survey scores;
- Oversee procedures and systems to respond to issues and bring them to successful resolutions; follow up to ensure efficacy of the problem management process.
- Ensure MQSA compliance as it relates to tracking, QA/QC and credentials by conducting periodic audits of record keeping as needed;
- Ensure compliance with other regulatory bodies at all times including state, ACR, Joint Commission, etc.
- Participate in tumor boards or other regional workgroups/committees as needed
- Ensure compliance with all policies and procedures.
- Collaborate with Clinical Operation team on selection of new products, technology and process improvement initiatives.
- Oversight of all lease and vendor relationships; work with landlords, strategic partners, vendors, etc. on coordination of services;
- Identify opportunities for consolidation and/or cost savings within market;
- Oversight of relationship between the company and property management companies.
- Coordinate with Facilities team on all new builds, equipment installation, renovations, relocations and capital requests.
- Develop and leverage KPIs to direct design, direct and improve operational workflows and outcomes;
- Absorb regional duties for regions that do not have an assigned Regional Operations Director;
- Organize electronic communications and maintain documents for easy and efficient retrieval;
- Ensure execution of repeatable model playbook across lines, including quality measures;
- Participate and monitor continuous improvement efforts within market;
- Provide support and help establish connection to all available resources from the home office and the contact center.
- Mentor and develop Market Directors and future leaders for the market;
- Collaboratively work with C-Suite level executives at multiple hospitals and health care systems to achieve goals, establish programmatic alignment and develop market presence.
- Create and maintain frequent and open communication and positive relationships with team members as evidenced by surveys and turnover;
- Oversee and support market and center directors in decisions relating to hiring, disciplinary actions, grievance discussions, coaching, development and recommendations of actions and decisions applicable for center staff;
- Ensure compliance with employment laws and other requirements of regulatory bodies, joint venture partners, and company policies, procedures, and guidelines;
- Assist Senior VP and CMO in orientation of new radiologist partners;
- Conduct and supervise orientation and training for Regional and/or Center Directors, covering the company way, promise book and playbook.
- Lead/Contribute to the development of new content as needed to support educational materials for operations.
- Fiscally responsible for achievement of assigned budgets including labor budget, supplies budget, revenue targets, profitability targets, patient care goals, turnaround times and cost for procedures;
- Obtain competitive bids for contracts that may offer opportunity for increased financial or customer service gains;
- Assess and make recommendations pertaining to performance of service lines and new revenue generating opportunities.
- Review and analyze monthly P&L with Market and Center Directors and conduct timely financial reviews with executive leadership;
- Partner with Finance Department to fulfill fiduciary responsibility ensuring accuracy of financial statements and execution on contractual obligations.
- Oversight of all operational components including but not limited to;
- Growing same facility revenue growth by optimizing patient volume in coordination with sales, marketing and scheduling stakeholders;
- Optimizing scheduling of staff to align with expected patient volumes;
- Driving EBITDA for all regional facilities;
- Analyze market business and develop short and long-term plans for revenue growth (including capital investments) and ensure ROI is achieved;
- Work closely with the development team on new opportunities including relocation, acquisitions, partnerships and renovations;
- Understand the competitive environment, including marketplace, industry competition and regulatory environment to ensure company is competitive in the marketplace.
- Build positive, professional relationships with members of the community;
- Coordinate with radiologist partners to support business needs;
- Create an environment that fosters collaboration and professionalism within the market;
- Use reward and recognition fairly to motivate and inspire;
- Create an environment that fosters and supports company promise book values; compassion, trust, integrity, respect and accountability.
- Minimum of ten (10) years of healthcare industry experience required, preferably with management of multi-modality radiology operations;
- Minimum of five (5) years of leadership experience required;
- MHA/MBA Preferred;
- Knowledge of database software and RIS software, PACS preferred;
- Proficient in Microsoft Office Suite;
- Ability to present information and financials to executive level and physician partners;
- Previous P&L responsibility;
- Experience with Joint Commission Accreditation;
- Experience with hospital joint ventures preferred;
- Willingness to travel required;
- Strong desire to serve the internal and external customer;
- Strong verbal communication and listening skills;
- Energetic and flexible;
- Manages multiple projects and timelines with a sense of urgency and follow through;
- Works well in a fast-paced environment;
- Well organized and detail oriented;
- Exhibits sound judgment;
- Maintains a calm, tactful demeanor when dealing with difficult situations;
- Forms strong working relationships within the team and physicians;
- Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement.