Customer Service Representative

• This department handles incoming calls in regards to Education finance loans.
• This position is within a call center with call volume between 50-70 calls per day.
• The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures.
• The contractor will also be responsible for promoting and proceeding with over-the-phone applications.
• This position will require someone who can problem-solve, troubleshoot, and proactively assist customers.
• Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt as well as personal loans for debt consolidation.
• These detail-oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.

• Handle sales calls from prospects and customers who have a need for any of the Consumer Lending Products.
• Incumbent will assess customer needs through the established Sales framework to identify, advise and recommend solutions for our customers and prospects.
• Ensure follow up and follow through with both Internal and external customers is occurring to include pipeline management. Serve as the key contact for the borrower throughout the application process.
• Meet and exceed established volume goals.
• Identify cross-sell opportunities on all interactions and deepen customer relationships.
• Familiarize themselves on new and existing products, services and procedures.
• Must be fully knowledgeable on all of the required disclosures and regulatory requirements that pertain to the products we offer.

• Ability to work independently and successfully in a team environment.
• Superior organization and time management skills.
• Demonstrated ability to handle multiple tasks efficiently in fast environment.
• Effective written and verbal communication skills essential.
• Capable of delivering results within specified timeframe.
• Proficient PC skills, including MS Office experience.
• 2 years sales experience in financial services.
• Customer Service/Call Center Experience a plus.

Axelon Services