IFTS Coordinator
Livingston International
- New Orleans, LA
- Permanent
- Full-time
- Process documentation for the physical movement of cargo; identify discrepancies or issues.
- Meet customer expectations by suggesting process improvement and proactive measures.
- Develop and maintain an excellent working relationship with internal departments and/or vendors.
- Create, update and execute SOP's for new and existing clients
- Understand and input applicable financial components of shipments for proper billing of customers
- Meet required deadlines associated with department and customer KIP & SOP.
- Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
- Identify and forward upselling opportunities to manager
- Efficiently identify the most cost-effective solution based on each clients' shipment specific needs
- Establish and maintain personal relationships with current vendors and overseas agents
- Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
- Assist other team members as needed to ensure timely completion of work
- Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
- Communicate client issues or changes to the next level
- Develop knowledge of the shipping process and government regulations through cross training with other team members
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
- Highly motivated and detail-oriented team player and dedicated to providing high quality customer service
- Excellent decision-making skills; ability to learn, adapt, and thrive under pressure
- Proven organizational and time management skills; ability to multi-task
- Customer Service Skills - Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
- MS Office Suite skills - most importantly, Outlook, Excel, and Word