Front Office Manager
Ennismore
- Firenze
- Tempo indeterminato
- Full time
- The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
- Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that's very passionate about creating great hospitality experiences and building a portfolio of brands.
- Great discounts across the entire Ennismore family (which you get to keep even if you decide to leave us!).
- A competitive package and plenty of opportunity for development.
- Ensure all our guests feel they are treated as individuals and will want to return.
- Coach and mentor our talented team of individuals to reach their full potential, encouraging them to become well rounded employees.
- Ensure that all hotel Standard Operating procedures are trained and adhered to.
- Monitor the performance of the team and give regular feedback.
- Ensure a good relationship is maintained between Front Office, Housekeeping and Maintenance.
- Pro-actively identify opportunities to improve and enhance processes and procedures.
- Be fully aware, and competent in, all health and safety procedures and policies.
- Be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
- Responsible for the accurate completion of all Human Resources documentation including payroll, recruitment, disciplinary and grievance and appraisal documentation.
- Display awareness of departmental costs and ensure that all expenses are kept in line with budget guidelines.
- Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
- Foster and promote a good working relationship with our Food & Beverage partners.
- You have a high level of verbal and written communication skills and competent computer skills.
- You have experience of Micros Fidelio Opera or a similar property management system.
- You have experience of monitoring and implementing Health & Safety procedures.
- You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
- You'll have an appropriate level of higher education.
- Individuals. You're looking for a place where you can be you; no clones in suits here.
- Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night.
- You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- We leave our egos at the door and help get things done.
- You're up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we'd have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.