CSR Order Entry - New Braunfels, Texas
KeyStaff
- San Antonio, TX
- Permanent
- Full-time
- Provides product and billing information, tracking numbers, order status, price/proforma quotes, CODs, and freight costs to customers via telephone and electronically.
- Receives purchase orders; verifies and enters information like pricing, items being ordered, COD cash in advance, or open account into the system.
- Calculates credits, price quotes, taxes, CODs, and freight costs on quotes and purchase orders and receives and enters rush orders.
- When accounts are on credit hold notifies accounting for appropriate disposition.
- Works closely with Customer Service Technical Support to assure customer success.
- Prepares packs with special shipping/packing instructions before releasing for shipping.
- Coordinates shipments between factory, customer, and forwarder.
- Prepares documents for processing credits, debits, and RMA’s.
- Supports new hire training and cross-training to ensure business continuity.
- Maintains the cleanliness, organization, and safety of the work area; follows safe working practices and wears required personal protective equipment.
- Follows established procedures and/or guidelines in performing essential job functions to comply with all company policies and applicable legal requirements.
- Performs related duties as assigned.
- Experience in processing purchase orders for relatively complex configurable products.
- Initiative and the organizational ability for effective time management and ability to adjust priorities in a fast-paced environment to meet deadlines.
- Proficient in operating personal computers and other office equipment.
- Knowledge of and skill in basic mathematical calculations.
- Ability to interpret sales orders and maintain records.
- Ability to communicate in a clear, concise manner, listen attentively and provide customer service tactfully verbally and in writing internally/externally
- Ability to establish and maintain effective working relationships internally and externally.
- General knowledge of commercial security and door hardware products preferred.
- Be willing to work weekends and extended hours as required.
- Spanish bilingual proficiency, including reading and writing desired.