Team Vision - Optician
EssilorLuxottica
- Raleigh, NC
- Permanent
- Full-time
- Custom fits glasses and precisely places prescription in lenses.
- Acts as a leader in optical acumen that provides a voice for peers.
- Takes and records measurements, adjusts or fits eyewear correctly, thorough and exact in details; ensures finished eyewear meets standards and patient requirements.
- Explores the needs and priorities of patients by asking open ended questions.
- Assists peers with difficult or complex areas of product needs and prescriptions.
- Utilizes practice tools and adheres to company policies and procedures.
- Anticipates problems; explores underlying reasons for patient issues; strives to develop long-term solutions to problems and ensures patients are satisfied and expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
- Possesses the ability to multi-task, prioritizes and manages time with competing priorities.
- Commits to delivery date and time, seeks feedback and ask for referrals.
- Strives to achieve exceptional results on KPIs and competencies.
- Presents, celebrates and educates at time of dispense.
- Takes pride in practice appearance, shows initiative to keep clean, attractive and organized. Secures and protects company assets within control.
- Informs management of safety opportunities; demonstrates safe work practices.
- Possesses a “can do” spirit and strong drive for results; self-motivated with a desire for continual learning and improvement.
- Adheres to company policies and procedure, including but not limited to discounting, promotions and inventory management.
- Works weekends and evenings in support of the business needs (varies by location).
- Adheres to attendance and daily time keeping requirements.
- Adheres to all company policies and procedures.
- Sells on your feet 80%-100% of the time.
- Consistently maintains proper dress code.
- Performs other duties as assigned by Practice Manager or as business needs.
- High School graduate or equivalent
- ABO Certification
- Knowledge of basic optics and dispensing/fitting eyewear
- Strong customer service skills: communicator, listener, and team builder
- Knowledge of inventory management systems
- Strong basic math skills
- Sales skills - ability to use and carry a tablet
- Familiarity with technology, such as point-of-sale, patient record systems, or other software applications
- Embraces new technology and change
- Previous eyecare and/or customer service experience