Fine Jewelry Sales Associate - Part Time
Belk
- Southern Pines, NC
- Permanent
- Part-time
- Meet/exceed personal weekly, monthly, and annual sales goals
- Meet/exceed personal Elite Service Plan attachment rate goals
- Meet/exceed personal presale goals for specified presale events
- Meet/exceed personal repair sales dollar goals
- Meet/exceed Belk Rewards credit card solicitation goals
- Meet/exceed trunk show sales and appointment goals
- Meet/exceed Item Locator sales goals
- Develop clientele/customer base by asking each customer to complete a client profile card. Use customer cards to send thank you notes, notify customers of sales and special events and place telephone calls to drive Fine Jewelry sales and special events
- Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase
- Handle each customer transaction professionally, efficiently and accurately
- Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries
- Maintain Fine Jewelry merchandising and visual standards, including departmental signing
- Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you
- Complete diamond testing as required
- Check-in and replenish merchandise inside case lines. Pieces must be placed in same merchandise stories
- Prepare merchandise transfers and repairs to the RPC as scheduled
- Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner
- Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner
- Follow all procedures for inventory counts, move to Clearance projects and re-ticketing
- Maintain Belk professional standards for dress attire and appearance
- Cooperate and collaborate with fellow associates, management and business partners
- Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy
- Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager and/or Store Management
- Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8
- High School Diploma
- Strong interpersonal communication skills
- Fine Jewelry experience preferred/ retail or sales experience required
- Ability to use keyboard, telephone, computer and other business related equipment
- Knowledge of diamonds: 4 C’s and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation
- Physically stand during duration of shift
- Be able to bend and stoop as well as lift up to 30 lbs.
- Hand manipulation to complete watch and fine jewelry repairs
- Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum.
- Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department