POSITION PURPOSEA Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ management.MINIMUM EDUCATION REQUIREDHigh School or GEDMINIMUM EXPERIENCE REQUIRED6 months – 1 yearLICENSES / CERTIFICATIONS REQUIREDFormal education beyond high school in Business or Healthcare or equivalent experience preferred.KNOWLEDGE, SKILLS & ABILITIES REQUIREDExperience in a health care business or receptionist environment.Excellent computer and customer services skills.Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.Familiarity with internet, email and Microsoft office.Effective written and verbal communication skills required.Demonstrates ability to efficiently organize work, while maintaining a high level of accuracy and productivityExperience in patient registration, insurance verification and health insurance plans.PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIESSchedules, reschedules and cancels patient appointmentsExecutes pre-arrival registration by adhering to registration standardsAccurately identifies and enters patient’s insurance coveragePerforms check-in/check-out functions for patient appointmentsCollects all applicable copays, patient balances, pre-payments and self-pay payments for servicesManages and resolves assigned departmental WQsTakes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care teamPerforms manages care referrals and prior-authorizations functionsProficient use of healthcare software utilizing established standards
