![Teleflora](https://logoimg.careerjet.net/e8927622a3898f1929090300c15ba337_mobile.png)
Point of Sale Support Technician
Teleflora
- Paragould, AR
- Permanent
- Full-time
- Log calls into the Call / Problem Tracking system
- Effective call resolution and production should meet or exceed the standards set within the department
- Assist Teleflora florists via phone, email, and chat sessions in support of the various application software packages and operating systems (Windows/Linux) sold by Teleflora
- Display and provide great customer service
- Escalate and direct calls as needed
- Provide user feedback to management, quality assurance, and development
- Perform all activities in compliance with audit standards in reliability, security, and quality
- Prepare reporting as required
- Perform other tasks as required
- Maintain communication via multiple platforms
- Ability to work independently with strong time management and organization skills
- Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
- Opportunities for development and internal mobility
- Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
- Companywide problem solving and continuous improvement training
- Wonderful Giving (