Refrigeration Counter Sales Representative
Gustave A. Larson Company
- Colorado Springs, CO
- Permanent
- Full-time
- We are looking for an experienced counter salesperson position who has knowledge in Refrigeration systems and parts as well as HVAC.
- Must be comfortable working at the Counter, directly with customers, and sharing your Refrigeration knowledge. (Knowing refrigeration is a minimum requirement to being considered for this role)
- Providing great customer service in store, on phones, and online ordering system
- This role has similar responsibilities to a contractor pro sales desk in retailers like Home Depot or AutoZone.
- Refrigeration systems/parts knowledge is a must, HVAC systems knowledge is a plus - great customer service and sales experience is also important.
- Opportunity for overtime, or additional comp opportunities with after hours/on call.
- Provide excellent customer service by connecting with our customers through in person interactions, phone calls, online orders.
- Establish and maintain positive rapport with customers by providing prompt and courteous service. Assist customers with loading of merchandise, and other needs. Effectively work together with fellow CSRs to ensure continuity of customer service.
- Remain current and knowledgeable about products and the Company catalog. Advise customers using technical knowledge and manufacturers’ catalogs. Determine proper price classifications, prepare sales invoices utilizing Company computer database.
- Responsible for conducting counter sales transactions, credit and cash transactions, obtain relevant signatures for billing purposes. Accept returned goods for credit and complete warranty paperwork as directed by Warranty Department.
- Sell equipment, tools, parts, accessories, materials, and supplies to such as dealers, contractors, service firms and industrial accounts.
- Recommend and promote related ‘add-on’ items to customers. Advise customers on substitution or modification of related items and product application information.
- Provide accurate price points from Company computer database. Receive and fill telephone and facsimile orders effectively.
- Consistent and timely follow-up with customers and sales consultants with accurate quotes and product information.
- Collaborate with outside sales consultants to provide timely feedback and notification of above average price quotes.
- Maintain, organize, and stock shelves. Maintain inventory control. Assist in organization of equipment and product displays. Ensure store area is kept sanitary and orderly.
- Attend branch meetings, technical training session and general Company meetings as requested.
- Participate in the CSR incentive plan.
- Commitment to excellent customer service.
- Enthusiastic, energetic, creative, customer-focused professional. Thrives in a fast-paced environment and provides accuracy and timeliness.
- Able to prioritize responsibilities, demonstrated time-management and organizational skills.
- Strong verbal and written communication skills, basic math skills, and perform and learn the requirements of the position within assigned training period.
- Effective Team Player, ability to lead, demonstrates confidentiality, and takes initiative.
- Individual must be flexible with changes in work schedule, willing to work overtime and be on-call occasionally on weekends.
- Responsible for comprising scheduling rotation amongst qualified individuals within the branch for evening and weekend response coverage to customer emergency needs.
- High school diploma or equivalent required.
- Counter Sales Representative or customer service experience.
- Minimum 2 years of HVACR field experience, and/or degree/certification in HVACR preferred.
- Combination of education and related experience will be considered.
- Good command of Microsoft Office applications.