Deputy General Manager
PIAZZA DI MILANO
- Milano
- Tempo indeterminato
- Full time
With 59 hotels, approximately 8,250 rooms and about 450 meeting rooms in 26 cities, NH Hotel Group – Italy is the leading chain in the national market able to meet the needs of business and leisure customers.NH Hotel Group Italia offers its guests 6 categories of hotels: NH Hotels, modern and functional urban hotels, a perfect mix of comfort, service and strategic locations but with affordable rates; Avani, a millennial-minded brand that balances design and functionality, excellence in service and attention to detail; NH Collection, premium hotels located in the most attractive locations of the main cities and with a level of service that will surprise guests; nhow, unconventional design hotel with a unique personality, with a strong link to the city in which it is located and whose experience it knows how to bring to life; Tivoli, luxury hotels inspired by timeless spaces distinguished by an elegant style and located in strategic locations around the world; and Anantara, a luxury hospitality brand for modern travellers that offers personal experiences in the world’s most exciting destinations.NH HOTEL GROUP is looking for a Deputy Manager for some of our prestigious properties in Milan.The ideal candidate has a higher degree, preferably in Tourism, Hospitality Management or Business Administration. S/he has developed at least 5 years of experience as Head of Front Office and/or F&B and/or Meeting Department in Luxury Hotels. Knowledge of LQA standards will be considered a plus.Her/his main functions are:
- Support the General Manager in managing and coordinating the hotel team, promoting their potential growth and their motivation.
- Make sure that all the services are distributed in observance of the highest quality standards.
- Supervise and support all the Heads of Department in order to fulfill the best results.
- Identify commercial opportunities, contacting with potential clients of the local market.
- Develop the products and the services that the hotel offers.
- Monitor the principal Competitors in order to identify possible best practices.
- Support the General Manager in analyzing the operations reports and management hotel accounts, studying the different parameters as well as their evolution.
- Aiding the General Manager in all economic and financial procedures primarily Forecast and Budget, guarantee the observance of the different defined corporate policies
- Ensuring compliance with sanitation, hygiene, health and safety legislation, organisational and quality requirements and working policies and procedures
- Supervise and control the Outsourcing company for Housekeeping, making sure the rooms and common areas are cleaned properly. That all Anantara Standards are upheld
- Daily, Weekly and Monthly control of financial and operation reports ( Rooms Reconciliation, – Cash Handling, F&B Cash and manuals, Physical Inventory, FO manuals, Corporate Credit Policy, etc.)
- Interaction with clients, staff, providers, HQ and audit
- Creating a synergy with the meeting and sales team (inhouse and HQ) in order to bring new business and increase the confirmation ratio of the requests ( Site inspections, in house events…..)
- Set an example for team members for commitment and ethic work
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.
Job In Tourism