Professional Education Manager
Intuitive Surgical
- Amsterdam, Noord-Holland
- Vast
- Voltijds
- Lead one or more clinical verticals to develop surgeon led training programs for surgeons and staff.
- Identify high volume users and opinion leaders who have the potential to host courses as a teacher KOL.
- Vet and onboard Teacher KOLs based on capacity, personality, and willingness to be coached.
- Provide feedback to existing Teacher KOLs on delivery, presentation, and lab execution.
- Participate in discussions with marketing counterparts on Teacher KOL selection, society partnership, forecasting and course planning.
- Work with marketing counterparts to create strategy and drive adoption within assigned verticals.
- Ensure that courses are utilized effectively to support training and sales strategies.
- Create and revise course agendas and obtain regulatory approval.
- Work with their next-level manager to use data to forecast appropriate course mixes within assigned marketing verticals.
- Work with Customer Training Support and Customer Training Managers to coordinate events in labs nationwide in alignment with forecast.
- Attend surgical society events to build relationships with Key Opinion Leaders, high-volume surgeons, and administrators.
- Evaluate and critique alternate training modalities as necessary.
- Liaise with other medical device companies to provide enhanced support and material for Intuitive Surgeon-Led courses.
- Conduct da Vinci® Surgical System training programs for surgical teams, residents and fellows at designated training centers and remote centers as needed.
- Work with Customer Training team in a creative, dependable, and flexible manner to improve existing training programs.
- Create and run reports on Salesforce.com and Tableau to identify trends and opportunities within a marketing vertical
- Provide occasional support of the da Vinci® System in a hospital operating room.
- Develop competency in the following:
- da Vinci® System Technology and Ion
- da Vinci® System applications
- OR Efficiency
- Training Pathway process
- Training/coaching techniques/methodologies
- Clinical competency in assigned vertical.
- Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.
- Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check
- Travel up to 50%
- Bachelor's degree required preferably in Clinical or Health Sciences, Healthcare, Management, Engineering, Business Administration, Communications or Education
- 8+ years of experience including 4+ years of Training / Professional Education experience
- Fluent in English and local language expected
- Clinical and/or operating room experience preferred
- Proven experience training on complex topics and/or technology
- High capacity and excellent problem-solving skills
- Solid organizational skills and ability to operate independently
- Professional work ethic
- Excellent oral and written communication skills
- Strong interpersonal skills
- Knowledge of adult learning principles preferre