Hotel Bell Attendant (Short North Luxury)
Le Méridien
- Columbus, OH
- Permanent
- Part-time
- Load and unload luggage carts.
- Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, exercise room, etc.). Inspect guest’s room to ensure it is in order and that supplies are adequate.
- Explain features of the room including operation of television, telephone, etc.
- Check/store luggage for arrivals and departures with luggage tags.
- Coordinate group/tour arrival by bus.
- Keep lobby area clear and organized for arriving guests.
- Keep track of weather to recognize when rain mats need to be placed at entry doors. Return mats to storage when weather has cleared.
- Deliver flowers, laundry and packages to guestrooms.
- Assist with room changes/moves.
- Follow all standards required by the Forbes Five Star service such as:
- Must use guest name
- Must show genuine interest
- Must demonstrate anticipatory service
- Must close interactions appropriately
- Must smile and maintain engaging expression
- Maintain current listing of local and area attractions, special events and activities.
- Report maintenance issues in Alice and to MOD.
- Maintain list of local transportation guides, churches, sports arenas, etc.
- Assist Houseperson with guest requests.
- Maintain cleanliness of the bell closet.
- Maintain inventory supply of luggage tickets and requisition new orders when replacements are necessary.
- Provide information, maps and directions as required.
- Answer telephone console to assist guest service agents.
- Show guestrooms and suites as needed and emphasize the hotel’s amenities.
- Complete daily checklist.
- High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
- Must have a valid driver's license for the applicable state.
- Flexible and long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.