Microsoft Server Support Engineer (Network Engineer) - Environmental Services Department
City of San José
- San Jose, CA
- $116,910-142,244 per year
- Permanent
- Full-time
Administrative Services Division (ASD) team members gain satisfaction when facilitating trainings for ESD's workforce; feel empowered when managing a full range of information technology data and services to over 500 employees; deliver quality customer service in utility billing; enjoy their contributions to the success of peers by hiring and promoting the right people for the right positions; and oversee the budget planning and fiscal management for a wide variety of special funds that support the important work ESDers do. Join a diverse and dynamic team that provides key strategic support to ESD staff, programs, and utilities linking directly to the department's mission. By providing behind-the-scenes support, our team makes a difference!The Environmental Services Department is currently seeking to fill one (1) full-time Network Engineer vacancy in the Administrative Services Division.The salary range for this classification is:
- $116,909.52 - $142,243.92 Annually
- Perform standard AD user, group, and group policy update tasks.
- Perform standard share folder maintenance tasks.
- Standardize and document ESD processes for user and computer management.
- Develop and implement standard procedures to audit group membership and file share permissions.
- Coordinate AD maintenance activities with the Information Technology Department.
- Deploy, support, and manage virtual and physical servers in a mixed environment (Linux, Windows 2016, 2019 and 2022).
- Patch management, antivirus monitoring and remediation, Windows clustering, OS upgrades, security, and system monitoring.
- Create and implement preventive maintenance and disaster recovery plans for all ESD data centers.
- Implement consolidation measures to improve efficiency of server operations and reduce physical footprint.
- Implement data migration from on premise to cloud data storage.
- Implement in-place upgrade on windows servers.
- Respond to customer service requests.
- Manage daily workload of three network technicians for helpdesk tickets and follow up on outstanding items.
- Resolve customer complaints and service issues.
- Lead projects to upgrade and maintain network infrastructure and wireless networks at ESD facilities.
- Support multi-vendor local area networks and enterprise connections in partnership with the IT Department.
- Upgrade copper/fiber hybrid phone network.
- Troubleshoot network traffic and performance issues using tools like Sniffer or Wireshark to ensure optimal performance for data and VOIP.
- Maintain and manage desktops with the MS Defender anti-virus system.
- Lead responses to virus outbreaks or system security issues.
- Install and maintain system security patches and updates.
- Investigate new technologies and new methodologies for achieving technology goals.
- Provide consultation to divisions looking for updated technology.
Possess an active industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Azure Administrator certificate, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, VMware Certified Professional (VCP) certification, OR an equivalent professional, industry recognized certification acceptable to the City.License:
Possession of a valid California Driver's License.The ideal candidate will possess the following competencies, as demonstrated in past and current employment history:Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.Project Management - Ensures support for projects and implements agency goals and strategic objectives.Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Selection Process:The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.If you have questions about the duties of this position, the selection or hiring processes, please contact Ernesto Zamaguey at .