School Operations Manager
Zum
- Omaha, NE
- $75,000-95,000 per year
- Permanent
- Full-time
- As a School Operations Manager you will be responsible for managing the day-to-day relationship and serve as the main point of contact between schools/districts and Zum.
- Ensuring student data and campus schedules are accurate and up to date.
- On-boarding and maintaining school accounts, this includes monitoring and reporting KPIs weekly and quarterly
- Coordinate the flow of information between Sales, Supply, Engineering, and Customer Success team. You will be Zum's source of truth for your accounts.
- Manage Salesforce case queue to ensure any escalation and key requests that cannot be handled by our support staff is completed in a timely manner.
- Continue to identify areas of improvements, be that processes, safety protocols, dashboard/technology features, and big-picture operational planning for expansion.
- B2B Account Management and / or Customer Success experience required
- Google Suite, Excel and Sheets proficiency required
- Prior experience at managing / migrating large sets of data required
- Excellent organizational and communication skills required
- Prior experience managing multi-million dollar account preferred
- 2-3 years working in a startup environment preferred
- Experience with Salesforce, Zendesk, or related ticketing systems preferred
- Ability to create reports and presentations from scratch preferred
- Comfortable working with incomplete data or uncertainties
- Ability to prioritize multiple tasks and pivot to a task on a moment's notice (we deal with student's safety, not holiday packets, our incidents need urgent attention)
- Demonstrated ability to work within a team, willing to do work beyond the scope above to get the job done, learn about the industry, and provide exceptional service to our schools, parents, and most importantly students