Industrial Sales Engineer 2024

• Implements sales initiatives in accordance with Industrial Strategy
• Provides monthly feedback/reporting to the Business Manager: Industrial on status for existing and new business.
• Analyses and provides feedback on buying patterns of customers in geographical area in order to meet target objectives.
• Ensures that technical developments in the market are reported to the Business Manager: Industrial for escalation to the Technical / Marketing team on an ongoing basis.
• Tracking and reporting on competitor activity in the region.

• Provides ideas to increase sales; grows market share to budget requirements ensuring target achievement.
• Together with Territory Team Leaders and General Manager, provides input to the development of model stock for customers to decrease rotations.
• Determines POS material requirements per customer.
• Makes recommendations on product enhancements for improved sales potential.
• Identifies potential dealers and distributors for new- and cross-selling business opportunities.
• Updates customer database and ensures accuracy of all master data per geographical area (critical for CRM purposes).
• Resolve or escalate all customer queries/complaints according to relevant policies and procedure

• Resolves or escalates all customer queries /complaints according to policies and procedures.
• Assesses and manages all warranty claims, according to set policies and procedures (with the exception of those attended to by service

• Identifies and reports risks or areas of concern to management within own department and area of responsibility.
• Monthly reporting and meetings with the Industrial Business Development Manager to feedback status for existing and new business.

• Conducts regular pricing surveys in the region and report findings to the Industrial Business Development Manager so as to maintain and grow market share.
• Ensures relevant sales targets are achieve in accordance with budgetary stipulations /requirements.
• Regularly meets and discusses action plans regarding overall debtors as per standard trading terms and conditions.
• Ensures adherence to the expense policy and that operational costs are curbed by reducing unnecessary expenses.
• Ensures discounts are managed in accordance with set parameters

• Computer Literacy (MS Office Suite and SAP, ERP Systems and other job-specific software systems).
• Knowledge of relevant Sales, Marketing or Business Development practices and procedures.

• Proactive, Action-oriented.
• Problem Solving and Analytical skills.
• Flexibility but Resilient.
• Planning and Organising.
• Relationship Building, Customer Focused, with great Communication skills (both verbal and written)

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