Junior Service Management Specialist
SITA
- Barcelona
- Permanente
- Tiempo completo
QualificationsRequirements:IT Background: 3-5 years of foundation in IT, with a proven track record of providing IT solutions, is essential for this role.ITIL Systems: Minimum 2 years experience in ITIL systems are mandatory.Industry Expertise: A background in both the aviation and IT/Telecoms sectors is a must-have, ensuring familiarity with the unique challenges and requirements of these industries.Your day-today tasks:
- Acts as a point of contact and manages all customer requests for service promptly and professionally
- Analyze problematic situations and occurrences and implements solutions
- Identify risk areas and escalate operational issues as required
- Act as the operational point of contact for Customers Users Service Providers and line management and proactively monitor SITA customer services
- Review the monthly CSM revenue and ensure that all CSM related services are correctly billed
- Acts as a point of contact and manages all customer requests for service promptly and professionally
- Identify risk areas and escalate operational issues as required. Act as the operational point of contact for Customers Users Service Providers and line management and proactively monitor SITA customer services