Senior Trust Administrator, TCB

• Assist the Line Manager with the ongoing management of the team and act as the first point of contact for more junior members of staff and cover whilst the Line Manager is out of the office.
• Identify and raise technical issues and potential problems with Line Manager
• Undertake a variety of banking, investment and financial transactions within the limits of the job holders authority
• Attend client meetings and prepare clear and concise meeting notes
• Provide technical assistance to the administrators within the team
• Meet productivity and input timesheet daily
• Control debtors to the level determined by Line Manager
• Be able to demonstrate and awareness of risk management
• Meet CPD target
• Develop existing client/intermediary relationships including seeking opportunities for cross-selling TMF Group products and services
• Strives for high standards of delivery to clients
• Has a strong understanding of processes needed to undertake role successfully
• Makes informed judgements and decisions based on practice and precedent
• Decisions will be made within defined limits of authority
• Has a basic understanding of the TMF Groups' service lines and TMF is structured.
• Understands and applies control and risk and governance frameworks consistently
• Is mindful of the TMF values
• May have supervisory responsibilities for work carried out by members of the immediate team
• Organises the use of resources to meet expectations and identifies difficulties
• Reviews non-complex work undertaken by more junior team members

• Informally manages expectations of more senior colleagues infrequently
• Communicates information in a clear and concise manner (verbal and written work) to both internal and external stakeholders
• Able to deal with difficult situations in a calm and diplomatic way
• Takes ownership of particular clients to ensure a consistent level of service
• Listen actively whilst understanding what relevant questions they should ask and respectfully taking into account global and cultural differences
• Makes it a priority to be accessible and responsive to customers
• Build rapport with clients and use body language and voice techniques effectively
• Evaluates and reports back on client service levels

• Minimum of 18 months' experience within the Trust/Corporate industry
• Studying towards a relevant “Table 4” professional qualification as defined by the JFSC.
• Good time management skills and inter-personal skills.
• Interprets instruction accurately
• Expertise in all MS Office packages (Word, PowerPoint, Excel, Outlook).
• Fluent in both written and spoken English

TMF Group