Unified Communications Engineer
Midland Health
- Midland, TX
- Permanent
- Full-time
- Applies sound IT production and change management methods to all areas of Information Technology. Actively communicates changes within the IT infrastructure to all affected parties proactively and in an effective manner. Establishes and maintains strict testing and deployment methodologies for Information Technology. Develops and provides statistics on success and impact of changes. Creates, implements, and manages activity control matrices for each technology in the Unified Communications domain.
- Follows the processes and maintains appropriately available network operations environment with primary focus being on EMR, HIS, Finance, HR, Supply Chain, and email systems.. This includes controlled observation and evaluation of new technologies and methodologies. Testing plans and documentation are required.
- Develops the roadmap and standards for the Midland Health Cisco LAN, WAN, phone, PBX, Wireless and Fortinet environments. Documents all standards and configurations. Responsible for designing and maintaining all MDFs and IDFs. Proactively manages system capacity using monitoring tools and statistical analysis. Generates and manages system life cycle recommendations and funding requests. Works with the Service Desk staff to provide support on-site 24/7
- Responsible for the timely resolution of problems on information technology systems hardware and software. This includes maintaining the system operations in accordance with all regulatory requirements with primary focus on confidentiality and HIPAA Security Regulations. This also includes solving issues related to Disaster Recovery, AD, DNS/WINS, DHCP, Cisco IOS, Cisco phones, voice mail, WAN, and firewalls.
- Must manage several assignments at one time, balancing resources, priorities, deadlines, and time. The work is highly technical, requiring collaboration across multiple disciplines and groups. The ability to work independently is also required. Communicates priorities to the team.
- Resolve assigned support and service requests in a timely, effective, and courteous manner, using tools and documentation.
- Perform maintenance activities in pursuit of all general responsibilities specific to position.
- Participate in assigned meetings, committees, etc. in accordance with assigned responsibilities.
- Participate in projects at a level in accordance with respective job responsibilities.
- Contribute to the departmental knowledge base, to improve documentation of existing systems and problem resolutions.
- Coordinate productively with other hospital employees, including those within and outside the Information Technology department.
- Provide routine updates on ongoing tasks and projects to stakeholders.
- Identify, research, and implement areas of improvement within the areas of expertise.
- Provide excellent customer service to all stakeholders who rely on service from the Information Technology department.
- Maintain excellent industry knowledge respective to the area of expertise.
- Complete tasks in a timely and effective manner as assigned.
- Act as general support for Unified Communications technologies.
- Participate as a subject matter expert in assigned projects.
- Cultivate specialist-level knowledge in one or more technology areas, as assigned by management.
- Requires a expert level of analytical ability to find solutions to increasingly difficult technical or administrative problems, to determine economic feasibility or options available, and to assess time involved in system changes. Thorough documentation skills are also required.
- Must be able to demonstrate experience with Cisco IOS, AD, DHCP, DNS, FTP, TFTP, SMTP, SNMP, network hardware facilities and experience with system design, capacity planning and capacity management.
- Must be able to demonstrate experience with Cisco system design, Cisco wireless phones, 3rd party PBX systems, PRI/Smart trunk configuration, NXX number plans and trunk routing, capacity planning and capacity management.
- Requires hands-on expertise with Cisco equipment, firewalls, cable infrastructure and WAN circuits.
- Must be able to communicate the impact and solutions of application/system problems in business language.
- Requires a professional approach in all situations.
- Ability to work any hours to support 24/7 operations.
- Must resolve problems entirely by either completing the work or gathering all the resources needed for ultimate resolution and continuity of problem management.
- Availability to travel onsite as needed.
- Bachelor Science in Computer Science, Information Systems, Computer Engineering, or related field or equivalent work experience.
- 10+ years of relevant business support and/or information technology support experience.
- Advanced experience designing, installing, maintaining, and configuring network infrastructure and applications specific to Cisco and service providers such as AT&T, Lumen, Optimum and others.
- CCNA, CCNP required.
- Cisco VOIP training required.
- CCIE preferred.
- Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.