Cashier/Receptionist (Automotive Service)
Toyota of Orlando
- Orlando, FL
- Permanent
- Full-time
- Maintain confidentiality of company information at all times
- Maintain confidentiality of customer non-public information at all times
- Calculate the customer's bill using the dealership's computer system
- Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- All personal checks are to be guaranteed, any checks failing to guarantee must be approved by management
- Maintain consistency when handling and closing out tickets for cash, check and credit
- Make change accurately and issue receipts to customers and have every repair order signed by the customer at time of payment
- Ascertain and record totals of counter tickets and repair orders and verify against all cash, checks and credit card payments on hand at end of shift
- Work with department managers to keep abreast of new products and services offered by the dealership and any changes in price
- Refer customers who have additional questions (e.g. questions about their repair order) to the Automotive Service Consultant or someone from the management team
- Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication
- Give cash refunds accurately to customers for approved returned merchandise
- Maintain service files timely
- Perform receptionist duties as requested
- Perform other duties as assigned by management
- Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
- Maintain professionalism and courtesy at all times
- Basic skills with computer and other office machines (copier, credit card machine, telephone, adding machine) necessary to perform the cashiering/clerical duties
- Require strong verbal and written communications skills
- Valid Driver’s License and clean driving record
- Must consent to and pass a drug/background screen
- Ability to multi-task and work in a fast-paced environment
- Ability to problem solve
- Professional appearance and outstanding work ethic
- Great attitude with a high-energy personality
- Superior customer service skills
- Self-starter and self-motivated
- Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
- Customer focused
- Ability to work evenings until 10:00 PM
- Ability to work weekends as business needs dictate