Account Coordinator
Powerplus Group
- Anaheim, CA
- Permanent
- Full-time
- Medical
- Dental
- Vision
- Training and mentoring
- 401(k) with matching
- Paid sick leave
- Paid vacation
- Serve as the primary point of contact for customers, providing high-level support and addressing inquiries and concerns promptly and professionally
- Independently manage surveillance cameras, video analytics, and field ticketing systems to ensure smooth operations and timely resolution of issues
- Proactively identify opportunities to improve customer service processes and implement solutions to enhance customer satisfaction
- Provide support to the team by assisting with customer inquiries, troubleshooting technical issues, and coordinating field activities as needed
- Maintain accurate records of customer interactions and equipment maintenance activities
- Stay updated on industry trends and best practices in surveillance technology and customer service to continuously improve performance
- Collaborate with the team to develop training materials and conduct training sessions for customers on surveillance equipment and field operations
- Assist with other duties and projects as assigned to support the overall success of the team and organization.
- High school diploma / GED
- One to two years’ experience in a customer service or administrative role, preferably in a technical or surveillance-related field
- Proficient in Microsoft Suite (Excel, Outlook, Word) and able to adapt to new technologies.
- Must be a motivated team player with a focus on delivering high-level support to customers and the team
- Strong initiative and ability to work independently
- Strong attention to detail and accuracy
- Excellent organizational and time management skills
- Knowledge of surveillance cameras, video analytics, and field ticketing systems is a plus
- Looking for a Saturday – Wednesday work schedule (Saturday and Sunday will be working remotely)