Job Title: Courtesy ClerkDepartment: Front EndReports To: Manager of ServiceFLSA Status: NonexemptEssential Duties and ResponsibilitiesThe Courtesy Clerk’s primary job function is to provide service that exceeds the expectations of customers by performing the following duties (other duties may be assigned):
Packages and handles customers’ groceries according to their preference - paper, or reusable bag.
Offers/assists Customers with carry-out service.
Knows the location of products and can easily obtain them when needed.
Fills customer orders by obtaining items from shelves, freezers, coolers, bins, tables, or containers.
Collects shopping carts from inside the store and from the outer perimeter of the store, parking lot, and any other areas where needed.
Returns unwanted or misplaced merchandise to the proper location.
Keeps the front end supplied with all sizes of bags, paper towels, and authorized cleaning supplies.
Maintains displays, candy racks, and stock shelves at the front end.
Customer ServiceCourtesy clerks are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Courtesy clerks are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.Education and/or ExperienceNo prior experience or training. A work permit is required for employees under the age of 18.Physical DemandsWhile performing the duties of this job, Courtesy Clerks are regularly required to stand; walk; and use their hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms and occasionally to climb or balance and stoop, kneel, crouch, or crawl. Courtesy Clerks must frequently lift or move up to 50 pounds. Courtesy Clerks must push or pull up to 50 pounds. Specific vision abilities required by this job include close and color vision.
