Campus Experience and Event Coordinator
Chatham University
- Pittsburgh, PA
- $38,100-43,300 per year
- Permanent
- Full-time
- Bachelor's degree required. Relevant course of study or experience preferred
- Experience with event management preferred
- Creative and effective written and verbal communication skills
- Ability to manage timelines, budget, priorities and multiple events
- Ability to work well in a fast-paced team environment
- Prior experience with successful management of student or professional staff
- Strong technical skills in database, CRM and productivity software - Slate experience preferred
- At least two years of related professional experience
- First point of contact for student visits.
- Responsible for providing high quality information and service; planning all student visit schedules, coordinating appropriate admission and campus staff and faculty for the visit.
- Acknowledges and responds to all visit requests in a timely and courteous manner.
- Creates schedules for individual and group campus visits by coordinating faculty, coaches, staff, and admission counselors from across campus for high quality personalized campus experiences.
- Conceptualize and execute a yearly admissions event plan (including collaborating on budget oversight with Directors). Work with teams across undergraduate and graduate programs, leveraging ideas to improve both on-campus and virtual student experiences.
- Uses sound judgment and knowledge of department and university policies, procedures, and operations to respond to customer questions. Directs non-routine requests to appropriate personnel in a timely manner.
- Inputs student visit requests and updates to student records into student information system according to established procedures.
- Properly prepares correspondence to campus visitors confirming details of visit with high attention to detail.
- Completes routine reports related to inquiries, campus visits, budget, special programs, student ambassador schedules, and other facets that impact student visits or events.
- Functions as first point of customer contact and operates a multi-line telephone console to relay incoming and outgoing calls.
- Oversee and manage all pre-event and event day logistics.
- Makes suggestions for enhancements to the admission office environment and other campus areas (where applicable and able) that impact the campus visit experience.
- Reviews student visit assessments to determine concerns, measure effectiveness and recommend changes based on data intelligence. Ensure appropriate follow-up with event attendees.
- Build and generate standard and custom-request reports and analysis on a regular and as-needed basis to share event effectiveness and registration outcomes with leadership.
- Communicate proactively, interact and partner with university facilities team for event needs.
- In conjunction with Director of Undergraduate admission, supervise and oversee the training, assessment, and assignment of all student ambassadors (undergraduate, graduate and international).
- In collaboration with Directors, manage student ambassador budget, timesheets, and schedules to ensure appropriate levels of visit and event coverage.
- Oversee student call team, maintaining call scripts and lists including data tracking and outcomes.
- Other duties as assigned.
- Cover Letter outlining your qualifications for the position
- Curriculum Vitae or Resume
- Contact information for three professional references