Operations Manager
Oceania International
- Anaheim, CA
- $75,000-88,000 per year
- Permanent
- Full-time
- Lead cross-functional projects, managing resources and timelines.
- Manage the company’s current ticketing system (Zendesk) that allows customers' inquiries and issues to be tracked, assigned, resolved, and documented through company CRM.
- Manage and train both Customer service and Tech Support departments to have the product knowledge and communication skills to assist customers efficiently.
- Implement solutions to improve customer connection rates
- Monitor the performance of the Asia-based CS team and QC them
- Create and handle a dashboard for the whole department for data insight
- Implement strategies to streamline workflows.
- Manage and execute diverse projects.
- Coordinate activities across different departments for efficiency and effectiveness.
- Oversee the entire product lifecycle, from warehouse inventory to delivery.
- Handle product transfers between warehouses
- Process international shipments, particularly containers from China to the U.S.
- Utilize ERP system to Manage inventory tracking and replenishment.
- Conduct warehouse operations management, ensuring optimal organization and product flow.
- Collaborate with marketing for demo room hosting, affiliate programs, and Key Opinion Leaders (KOL) to ensure timely order fulfillment.
- Design and maintain Customer Service (CS) dashboards in Zendesk.
- Develop dashboards for marketing, repairs, technical support (TS), and CS to track performance.
- Analyze data to optimize marketing strategies and operational efficiency.
- Bachelor’s degree in a relevant field.
- Minimum 3 years of management experience
- Proficient in Microsoft Suite, Google Suite, ERP systems, and Tableau.
- Strong communication skills, analytical ability, and problem-solving skills.
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off