In Room Dining Server
Hotel Effie Sandestin Autograph Collection
- Miramar Beach, FL
- Permanent
- Full-time
- Employees must always be positive, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
- Deliver guest-in-room orders and amenities to guest rooms in a timely manner.
- Have a thorough knowledge of menus and current specials in applicable outlets.
- Service guests with all food and beverage requirements in a positive, attentive, courteous, and efficient manner.
- Maintain amenity forms, equipment, and amenity product par levels.
- Actively check for soiled dishes, glassware, and flatware on floors or elevator landings removing them throughout the shift.
- Be familiar with the operation of the P.O.S system.
- Maintain compliance with Hotel Effie & Department SOP’s
- Perform cashiering functions by closing checks, cash handling, and preparing end-of-shift paperwork.
- Perform opening and closing procedures and side-work duties according to the established checklist.
- Ensure that storage areas and coolers are kept tidy and clean.
- Break down trays of soiled dishes and linen in the dish room according to established standards.
- Answer the telephone according to standards, review voicemails, and return calls to guests promptly.
- Maintain a positive, courteous, friendly personality, and professional appearance.
- Consistently upsell food, beverage, and promotional items to guests.
- Be familiar with fire extinguishers, and locations and know how to use them.
- Receive and deliver food and beverage orders and collect payment.
- Ensure overall guest satisfaction.
- Ensure work areas are properly stocked and prepare requisitions as needed.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in a positive, attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in a positive, attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel-required meetings and training.
- Maintain regular attendance in compliance with Hotel Effie Standards, as required by scheduling, which will vary according to the hotel's needs.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
- Comply with Hotel Effie Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to cross-train in other hotel-related areas.
- Must be able to maintain the confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Always maintain a positive, friendly, and warm demeanor.
- Flexible and long hours are sometimes required.
- Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during the entire shift.
- High School diploma or equivalent and/or experience in a hotel or a related field preferred