Digital Product Manager
Plymouth Rock Assurance Corporation
- Boston, MA
- Permanent
- Full-time
- Through agile project leadership, standups and backlog management, own, manage, and enhance our digital platform(s), ensuring alignment with both internal agent requirements and or external customer needs.
- Collaborate with stakeholders from across the business, leveraging your influence to gain support and drive initiatives forward.
- Engage in in-depth data-based root cause analysis, pinpointing gaps and creating comprehensive CBAs (Cost-Benefit Analyses) to address those gaps.
- Support data visualization initiatives, particularly with Tableau, to ensure clear communication of insights and findings.
- Continuously identify and prioritize improvements based on customer feedback, technological advancements, and internal business requirements.
- Manage the product backlog and lead Agile standups, ensuring alignment and efficiency in the product development process.
- You have a data-driven mindset, with a firm belief in starting with data, identifying root causes of gaps to goals, able to develop actionable insights and smart, creative, MVP-type solutions, implementing, and then using data to sustain, control, and improve performance.
- You thrive in a scorecard environment, understanding that the objective is to predict the performance of your changes and to forecast accurately the metrics you own in relation to the digital product you manage.
- Requires meticulous attention to detail, a strong sense of accountability, and independence, but also values the importance of a team player mindset given our collaborative work environment.
- Proven track record in service, sales, or other customer-facing roles.
- Influential communicator, adept at collaborating and rallying stakeholders across the organization.
- An innate ability to translate complex data into actionable strategies and clear visual presentations.
- Familiarity with process improvement methodologies, like Six Sigma and Lean, as examples.
- Minimum of 3 years' experience in Product Management with a significant analytical component.
- Strong background in data visualization, especially with Tableau.
- Demonstrated expertise in strategic planning, decision making, and change management.
- Solid project management skills, especially within Agile and Waterfall methodologies.
- Familiarity with Generative Chat AI concepts.
- Proficiency in basic software tools such as Excel, Word, PowerPoint, and others.
- Excellent communication skills, both written and verbal.
- Bachelor's degree in a relevant field.
- Previous experience in the insurance or financial services industry preferred.
- Hands-on experience with customer feedback tools and methodologies preferred.