Manager, Network Operations system - Fri-Sun 6 AM - 6PM
Macy's
- China Grove, NC
- Permanent
- Full-time
- Act as the primary system owner for Macy's supply chain Customer Fulfilment Centers (CFCs), overseeing all warehouse management systems (WMS) including Pyramid (WCS) and Beumer.
- Serve as the initial point of contact to investigate and troubleshoot WMS issues at CFCs.
- Act as the first point of contact for all 3rd party CFC systems, such as Pyramid Nexus, Knapp SCS, Fortna WES, Auto Boxer, and Auto Bagger.
- Research, troubleshoot, and determine the root cause of system failures impacting operations, escalating issues to appropriate parties as needed.
- Communicate incident ticket resolutions and root causes to the facilities.
- Collaborate with the Local Operations team to conduct daily health checks for system performance and follow up on any issues.
- Prioritize work requests submitted via service now tickets.
- Participate in the configuration, testing/validation, and implementation of WMS releases at Macy's.
- Coordinate and execute disaster recovery planning and testing.
- Develop training documents and resources for facility system users.
- Communicate regularly with the Facility Operations team on daily productivity by function to ensure the system is optimized to support throughput.
- Assist in training business partners and facility counterparts on implemented systems and process changes.
- Generate and distribute ad hoc queries (SQL) as required for Operations and senior leadership.
- Assist in the development of requirements for reports.
- Manage schedules and expectations for multiple facilities related to all WMS changes or enhancements and provide regular status updates.
- Document and enforce Standard Operating Procedures and best practices, ensuring training manuals and related documentation are updated and available for local use.
- Partner with Human Resources and the Asset Protection team to create job roles with the appropriate level of systems access and controls, including managing ongoing adjustments and documentation.
- Perform quarterly systems access audits and report results back to the Central WMS System Owner.
- Promote Macy's supply chain objectives and business strategies, collaborating with various business partners and Macy's Tech to define and implement solutions that meet those objectives.
- Demonstrate regular, dependable attendance and punctuality.
- Fulfill other operational responsibilities as detailed by central leadership.
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy's aspires to achieve every day in every way.
- Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 2+ years of experience in direct to consumer (D2C) or retail distribution environments.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Travel required 25%.
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results