Night Audit Supervisor
Benchmark Hospitality
- Minneapolis, MN
- Permanent
- Full-time
- Verify and balance daily guest accounts and charges
- Process guest check-ins and check-outs efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with guest services, including reservations, room assignments, and special accommodations
- Maintain knowledge of hotel amenities, services, and local attractions to provide guests with accurate information
- Monitor security cameras and report any suspicious activity or safety hazards
- Collaborate with other hotel staff to ensure a seamless guest experience
- Complete administrative tasks such as filing, data entry, and preparing reportsRequirements:
- Previous experience in hospitality management or front desk operations is preferred
- Familiarity with phone systems and excellent phone etiquette
- Strong guest relations skills with the ability to handle difficult situations diplomatically
- Knowledge of hotel operations and procedures
- Multilingual abilities are a plus
- Experience with night audit procedures is highly desirable
- Ability to work overnight shifts and weekends as requiredBenefits:We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wonderful hotel discounts and much more!Pyramid Global Hospitality is an equal opportunity/AA/Disability/Veteran employer.