Service Associate

• Interacts with guests, assists in locating or using products/merchandise, and convinces them to make purchases.
• Informs supervisor of special requests.
• Processes credit card and cash transactions and bags merchandise. Assures accuracy of sales data and cash handling, including balancing of assigned bank.
• Redeems scripts, vouchers, coupons, and receipts for products.
• Monitors the sale of designated items to ensure that minors do not come in possession of them. Requests to see identification from any person who appears to be under a certain age and maintains an alertness to any suspicious activity that may indicate that a guest of the proper age is buying these items for an underage person.Produces end of shift reports.
• Exhibits results-oriented behavior by resolving problems and anticipating needs.
• Addresses issues in a pleasant and professional manner and keeps the supervisor informed; refers situations that are difficult to resolve to a supervisor.
• Passes all retail sales goals successfully.
• Maintains the proper display of goods on the floor, monitors date codes, ensures goods and services are properly priced, and ensures goods meet established quality standards.
• Assists in floor moves, merchandising, display maintenance, and housekeeping.
• Assists in processing and replenishing merchandise as well as monitoring floor stock.
• Assists in completing price changes.
• Participates in regular inventory and cycle counts.
• Maintains an awareness of promotions and advertisements.
• Notifies supervisor if equipment is broken and needs repair or replacement.
• Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
• Maintains cleanliness of store areas throughout the shift practicing clean-as-you-go procedures.
• Displays a diplomatic, polished, and professional demeanor in the workplace.
• Ensures uniform and personal appearance is clean and professional.
• Fosters a team environment by working collaboratively with co-workers.
• Displays initiative and ability to work with a minimum amount of supervision.
• Participates in professional development activities such as sales trainings.
• Maintains an awareness of current trends in the convenience store industry.
• Acts as a resource for Enterprise policies, programs, services, and activities.
• Attends departmental and Enterprise meetings, as required.
• Maintains confidentiality of proprietary information; protects Enterprise assets.
• Maintains a current, valid Arizona Driver's License.
• Performs other job-related duties as assigned.

• Knowledge of merchandising and suggestive selling.
• Knowledge of departmental and Enterprise policies, standards, and procedures as well as applicable laws and regulations.
• Knowledge of guest service practices.
• Knowledge of cash handling policies and procedures, including manual cash counts and reconciliation.
• Knowledge of safety practices, policies, and procedures.
• Proficiency with cash registers, calculators, currency transactions, and point of sale systems.
• Organizational and time management skills.
• Good communication skills.
• Skill in working courteously with guests as well as developing and maintaining good working relationships.
• Skill in performing mathematical computations;
• Ability to communicate and follow directions effectively.
• Ability to meet assigned goals.
• Ability to perform mathematical computations pertaining to the position, including the ability to accurately handle and count money as well as make change.
• Ability to operate all equipment needed for the position, such as cash registers, calculators, computer, and photocopier.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to read and write legibly.
• Ability to maintain confidentiality.
• Ability to maintain and clean site facilities.
• Ability to handle multiple tasks and meet deadlines.
• Ability to establish and maintain working relationships with co-workers, vendors, and the public.
• Ability to use tact, courtesy and communicate well with others.
• Ability to maintain a flexible work schedule and work extended hours as needed.
• Ability to maintain reliable transportation and two methods of contact for on-call or back-up shift hours.
• Ability to maintain the physical stamina required, including an ability to stand for long periods.
• Ability to lift and move twenty (20) or more pounds, with or without a reasonable accommodation.
• Ability to stand, stoop, bend, kneel and crouch, and reach objects above shoulder height.
• Ability to work in a smoking environment.

• One (1) year of retail sales experience.
• Proficiency with cash registers, calculators, currency transactions, and point of sale systems.
• Ability to maintain the physical stamina required, including an ability to stand for long periods.
• Ability to lift and move twenty (20) or more pounds, with or without a reasonable accommodation.
• Demonstrated track record of providing excellent guest service.
• Must possess a valid Arizona driver's license.
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
• Must be able to work in a smoking environment.
• Must have employment eligibility in the U.S.
• Must be able to obtain, maintain, and retain a valid gaming license.

• Bilingual (English/Spanish)

Casino del Sol