Customer Support Specialist
Hiregy
- Riverview, FL
- Permanent
- Full-time
Requires the ability to occasionally modify work hours, work overtime and some weekends.Type: Contract to HireBenefits during the contract period: We offer affordable medical, dental, and vision! Learn more: bit.ly/3BLi7RWJob duties:
- Provide customer service via phone, email, and chat using case management system
- Provide sales administrative support
- Coordinate order between purchasing, warehouse, finance, sales, and product managers for delivery
- Assist with defective product returns
- Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required
- Associate's Degree
- B2B (business-to-business) preferred
- Zendesk or ticketing systems
- Microsoft Dynamics
- Minimum of two (2) years of experience in a similar role supporting the business and staff in a customer support environment.
- Computer proficiency and technical aptitude including knowledge of Microsoft products, Excel intermediate skills desired.
- High school diploma required
- Background check required
- Drug screening required