Receptionist
School Portraits by Adams Photography Inc
- Chino Hills, CA
- $18.00-20.00 per hour
- Temporary
- Full-time
- Greet clients and customers
- Check in clients and customers and assist with the check in process
- Answer a high volume of phone calls
- Book appointments (senior sessions)
- Identify customer's needs, clarify information, research every issue and provide answers, solutions and/or alternatives.
- Assist customers in online services, orders, & generate sales that develop into new customers.
- Build rapport and sustainable relationships and engage customers by going the extra mile
- Handle all customer complaints respectfully and professionally
- Seize opportunities to up-sell sessions when they arise
- Represent the company in a professional manner
- Keep records of all conversations in our customer database in a comprehensible way
- Assist in making reminder phone calls and sending reminder emails for appointments
- Process payments
- Manage front desk by effectively communicating and coordinating with the Photography to ensure sessions and appointments stay on time
- File
- Relay messages to the appropriate team members
- Support and adhere to the uniform dress code, systems, and procedures, as well as the company Conduct Code, as prescribed in the Employee Guidelines Handbook.
- Assist with other job responsibilities when necessary
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- High level of attention to detail
- Customer focus and adaptability to different personality types
- Ability to answer a high volume of incoming calls
- Scheduling experience a plus
- Strong phone and verbal communication skills along with active listening
- Able to work as part of a team to carry out business objectives and operational standards
- Basic computer skills with ability to learn new programs
- Organized team player
- Able to multi-task in a fast-paced environment, set priorities and manage time effectively
- Ability to learn on the job
- Outgoing, friendly, compassionate personality
- Ability to work days, nights and occassional weekends
- Professional demeanor and appearance
- High school diploma or equivalent
- Minimum two-year experience in Customer Service