Spa Attendant
Accor
- Ras al-Khaimah
- Permanent
- Full-time
- Greet all arriving and departing guests by name.
- Communicate guest preferences to relevant departments and co-workers.
- Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
- Introduce guests to the receptionist/therapist, if an advisor is not available, advise all incoming guests of spa procedures, special instructions, additional available treatments and services.
- Maintain positive guest relations at all times, including in-house guests, day guests and telephone enquiries.
- Ensure that all the standards of guest service are as set in the spa training manual and conducted as per the standard operating procedures.