User Support Specialist I
Massachusetts General Hospital
- Charlestown, MA
- Permanent
- Full-time
- Serve as a resource in support of the Institute’s Help Desk both on campus and virtually (40%)
- Ensures the maintenance of all computers in classroom and labs, printers, learning resources, audio visual technology, lab technology and simulation resources (10%)
- Installation of firmware upgrades to hardware and software both for classroom, conference rooms, and lab spaces. (10%)
- Makes recommendations regarding upgrades and replacement of technology-related equipment. (5%)
- Attends classes and seminars to enhance knowledge of equipment and operating systems. (5%)
- Other duties as assigned by the Director of Technology and Web Services.
- Shared workspace environment located within active support area, with significant time spent in front of a computer, attending group meetings or one-on-one meetings.
- Travel through the Institute’s campus in the Charlestown Navy Yard to provide support, maintain resources and attend group and individual meetings.
- Associate degree required
- 1-3 years of experience
- Bachelor’s degree in a related field preferred
- Candidates must have a solid understanding of computer hardware and software and the ability to troubleshoot computer and software problems.
- Familiarity with Microsoft operating system and Apple operating system is required.
- In addition, basic knowledge of MS Office suite is required.
- Candidates must have at least 1-year of experience that includes customer service and help desk support.
- The successful candidate will have experience and skill in the support of Audio-Visual equipment and associated software, which includes equipment setup and troubleshooting and resolution of problems.
- At least 1-year of experience in Audio visual equipment setup, support, production and sound is a plus.