it support specialist
Randstad
- İstanbul Avrupa Yakası
- Sürekli
- Tam zamanlı
Respond to IT support requests through various channels, including ITSM, phone, email and in-person.
Troubleshoot and resolve hardware, software, and network issues in a timely and professional manner.
Provide clear and concise instructions to end-users for issue resolution and prevention.niteliklerGraduated from University,
Must have minimum 5 years of experience in helpdesk service and operations,
Must have English communication skills,
Have excellent communication skills and ability to build strong working relationships with colleagues,
Experience with Exchange Online, Office 365, Defender Intune,
Must have familiarity ISO 27001,
For candidates interested in the position, possible having certifications ITIL, COBIT or Azure will be an advantage,
Network skills will be an advantage (HP, Meraki, Cisco, Huawei),
Ability to think and act strategically and proactively,
Strong business acumen and ability to align IT with overall business objectives,
Proven ability to manage complex IT projects on time and within budget,
Ability to stay current with emerging technologies and industry trends,
Strong writing and presentation skills.