IT Manager
Great Wolf Lodge
- Centralia, WA
- $33.82-36.05 per hour
- Permanent
- Full-time
- Work closely with on property staff on systems related issues pertaining to the PMS, POS
- Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort
- Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office
- Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies
- Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed
- Administer and enforce GWR license agreements for compliance budgetary accuracy
- Work closely with members of the GWR IT team
- Maintain accurate inventories of equipment while maintain an organized, safe and clean work area
- Assist the corporate IT on projects and support related issues in the field or at the corporate office
- Prioritize projects and support workload at the resort
- Conduct regular training sessions to keep the knowledge base at the properties current
- Bachelor's degree in IT or related field (or equivalent combination of education/experience)
- Four years of experience in hybrid networking, server, virtual and physical environments
- Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience
- Demonstrated proficiency in Microsoft Office suite
- Successful completion of criminal background check and drug screen
- Microsoft Certification
- Previous IT experience in hotel/resort/theme park industry
- SCCM administration, and a working knowledge of Cisco and server virtualization
- Strong problem solving and organizational skills
- Attention to detail
- Enthusiastic and positive energy
- Multi-tasking ability
- Able to lift up to 20 lbs.
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of time