Payment Services Coordinator
Hearst
- Charlotte, NC
- Permanent
- Full-time
- Be the process lead on wire payments and Tax ACH payments.
- Process recalls requests or amendments on payments when needed.
- Provide confirmations upon requests.
- Oversee the GTreasury Integration file and correct any errors that have occurred through the Oracle error log.
- Be a knowledgeable source for all the different payment methods offered by Hearst and the criteria for each method.
- Be the process lead for the Epayables virtual card program.
- Work with the bank on calling campaigns to gain new customers on Epayables.
- Assist customers with maintenance and their card information pertaining to their Epayables accounts.
- Assist with managing the department-shared mailboxes.
- Learn the other Oracle payment processes to provide backup support to the department.
- Continue to work with the team to develop new solutions around process improvements and automation.
- Experience with Microsoft Office products, including Outlook, Excel, Teams, and Word.
- Ability to communicate and speak effectively through email, zoom calls, telephone, and in person with customers.
- Effective organizational and attention to detail skills.
- Analysis and problem-solving skills.
- Ability to prioritize workflow and meet deadlines.
- Experience with Oracle Fusion Cloud is preferred.
- Associate degree or equivalent; or 3-4 or more years related experience and/or training.