Product Coordinator
Banff Jasper Collection
- Jasper, AB
- $58,000-62,000 per year
- Permanent
- Full-time
- Use ticketing and booking software to build new products and update existing products for sale at frontline point-of-sale locations, central reservation call centre, and online booking engine
- Work closely with Revenue, Marketing, Sales, Accounting, and Reservation teams to develop new guest experiences from ideas to sellable products – including attractions, activities, tours, transportation, hotels, retail, meals, and combo packages
- Maintain inter-application product mappings
- Prioritize incoming product requests based on timelines and impact
- Create discount codes for internal and online use
- Build and maintain product capacities
- Prepare product announcement and testing communication
- Lead user training on any processes that change with the introduction of new products
- Assist in physical setup/takedown of seasonal experiences with focus on user stations
- Assist in physical setup of new experiences with focus on user stations
- Assist in day-to-day troubleshooting of user application issues, such as account lockouts and pinpad/printer difficulties
- Assist in troubleshooting after-hours issues (shared schedule)
- Use helpdesk ticketing software to manage and track tasks and user issues
- Experience with ticketing/booking software
- Key applications include (but not limited to): ISO Pacific, RTP, Maestro, Micros Simphony, RetailPro, AdventureRes, Recreatex, Bókun, Anchor – experience with any of these advantageous
- Experience with SQL databases and queries an asset
- Ability to quickly familiarize oneself with new software
- Strong attention to detail always, with consistency during periods of higher demand
- Effective communication skills, both written and verbal
- Ability to work in a team environment, as well as independently
- Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
- Independent. You’ll spend your days in and around our amazing properties.
- Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.