Team Leader - AR Collections NA
Avantor
- Coimbatore, Tamil Nadu
- Permanent
- Full-time
- Education: Any bachelor’s or master’s degree & and finance background will be an added advantage.
- Experience: 6+ years of Experience in Accounts receivable Collections
- Should be Flexible to work night shifts and working from the office.
- Lead a team of collections analysts and prioritize the portfolio based on various worklists and ensure timely cash collections based on the credit term extended to the customers. Guide the team and enable to achieve and exceed the set target.
- The role involves engaging in problem-solving exercises and fixing root cause problems related to AR aging and fixing recurring issues.
- Contacting and working together with billing team, cash applications problems, warehouses and vendors for stock check, stock adjustment, return initiation, Proof of delivery, credit release etc as per escalation matrix
- Liaising with internal Avantor teams like Pricing, Sales, CMD, Customer service, AP, B2B, Cash Applications in order to resolve the dispute case and prevent the recurrences of similar errors
- Root cause and trending analysis of disputes, suggesting and implementing corrective and preventive measures
- Manage day-to-day activities with the team.
- Respond to customers on any process related queries and manage stakeholder/customer escalations.
- Perform quality check on the A/R follows and other established metrics of the process
- Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.
- Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
- Develop processes to improve productivity and quality of the team
- Participate in the new pilots projects & work towards proper transition of knowledge to team and participate in other strategic initiatives
- Assume responsibility for staff training and education as well as career development
- Identify and present solutions for process improvements