Business Analyst
Popular
- Cupey, San Juan, PR
- Permanente
- Tiempo completo
- Executes pre-defined procedures for identifying fraudulent activity.
- Create and implement new solutions/processes to mitigate fraudster behavior.
- Analyzing data to understand user and fraudster behavior.
- Gather, review and analyze the business results and needs to identify business problems and alternatives to propose solutions.
- Ability to investigate and solve problems using multiple data sources and systems.
- Recommends departmental process changes to adapt to new and evolving behaviors associated with fraudulent charges.
- Design and document Business Requirements for new solutions.
- Communicating investigation findings and resolutions internally.
- Constantly looks for new ways for improving performance and operational efficiencies to prevent fraud.
- Supports ther team in a variety of topics such as authorization analysis, SMT presentations and special projects.
- Analyzes, evaluates and presents statistical data of plans to help identify business results, effectiveness of plans, problems and propose solutions.
- Performs independent analysis of internal and external data to support needs for business units. Prepare and present recommendations in presentations.
- Mantains the highest level of collaboration, partnership, and ability to work with all levels of Popular.
- Bachelor's degree in Business Administration, Industrial Engineering or related field.
- Intermediate (Advanced is a plus) in the use of Office 365 Suite, including Word, PowerPoint, Excel and Power BI.
- Proficient in using Visio and data managing tools such as SAS, Cognos, Power Pivot, among other.
- Excellent written and verbal communication skills in Spanish and English.
- Strong technical aptitude, analysis, and problem-solving skills.
- Team player, comfortable with fast-paced, changing environment and ambiguity.
- Process development and implementation experience.
- Ability to define, aggregate and analyze business results for management decision making.
- Demonstrated ability to take initiative, prioritize work, manage time, and respond effectively to a rapidly changing environment.
- Process improvement oriented
- Proficient knowledge on tools and methodologies such as design thinking, customer journey mapping, programming concepts and analytics.
- Capability to collaborate in effective teams
- Detail oriented and organized