HUALAPAI PREFERENCEPosition: Director of Information TechnologyDepartment: ITClassification: ExemptSalary Range: ExecutiveReports To: CEODisclaimer: Position Description is not meant to encompass all aspects of position. Other duties may be assigned.Position Summary:This position is responsible for the wholistic oversight of IT operations for Grand Canyon Resort Corporation. Responsible for the management, strategy and execution of IT infrastructure, including all aspects of IT on-site, contracted and cloud infrastructure. This includes security, reliability and regular maintenance of servers, network, telecommunications, desktop and handheld devices as well as printers, scanners and other peripherals. Oversees the researchin g and planning for implementation of the most recent IT technologies. Responsible for recruiting, retaining and developing highly qualified IT Team Members, providing them with leadership and coaching, and staffing the IT department to ensure adequate coverage, 24/7/365 of IT systems at multiple locations. Provides frequent reporting of key IT metrics as well as evolving needs and challenges to Executive Leadership and the Board of Directors. Responsible for financial oversight of IT inventory, expenses, operations and providing effective help desk assistance to the organization.Key responsibilities:· Ensures that the technology needs of the corporation are being met, and the ability to proactively identify organizational needs for growth that drive bottom line performance· Creates an environment of trust, both internally within IT as well as externally with other departments, GCRC’s partners, and the Board and Tribal Council· Provides the vision, insight, innovation and strategic planning for key system upgrades and replacements. Address new opportunities and requirements, as well as emerging technologies and capabilities· Prioritizes physical and cyber security, governance, risk management, change control and compliance to protect the company, its people, assets and customers· Provides value to the organization throughout all aspects of the IT department, including IT scheduling, GCW and its revenue systems, and continual updates of those systems· Responsible for building and developing and strategy-orientated IT team of professionals that reflect GCRC’s vision, constantly focused on building positive working relationships, growing the business, and improving bottom-line performance. Develop and prepare IT Team Members to grow within the organization, and take on new challenges and responsibilities· Creates budgeting and forecasting to monitor performance and maximize return on all technology investments· Continually fine tunes measurement of key IT metrics using business intelligence (BI) tools; key performance indicators (KPIs); and Strengths, Weaknesses, Opportunities and Threats (SWOT)· Ensures that all routine maintenance and updates are performed in a timely manner, new software versions are analyzed for maximum efficiency, and systems are kept up to date· Ensures adequate staff coverage, 24/7/365, of IT systems and revenue systems at multiple locationsKnowledge and Abilities:· Ability to communicate effectively, both oral and written, with all levels of the organization· Ability to communicate technical information in a way that others can understand· Intrinsically motivated to operate at a high level independently and with minimal oversight and supervision· Ability to make effective presentations on complex topics to leadership, peer and professional groups and to the Board of Directors and Tribal Council· Ability to understand questions being asked and provide detailed information in response to a diverse group of customers and vendors, both internal and external· Ability to read, analyze and interpret complex documents and operating manuals· Ability to apply principles of logical or scientific thinking to a wide range of problems.· Proficient knowledge of company operations, applications and Microsoft server, desktop and Office products and services· Ability to perform independent problem resolution, develop action plans and follow through accordingly· Ability to lead in a team environment, multi-task efficiently and maintain positive working relationships· Demonstrated ability to handle difficult situations· Strong organizational skillsDuties & Responsibilities:
Develop and implement strategic initiatives to ensure network security measures to protect data, hardware and software
Maintain and administer computer networks and related computing environments including hardware, systems software, applications software and all configurations
· Gather data pertaining to customer needs and use the information to identify, predict, interpret and evaluate system and network requirements; keep the CEO or CFO apprised of all critical issues or concerns
Perform other related duties as assigned
Qualifications:· Excellent oral and written communication skills, with strong interpersonal skills· Mastery of all necessary software applications and network hardware, as appropriate for a complex, fast paced, and evolving organization with multiple business locations and points of infrastructure· Bachelors’ degree in IT or a related field, required· Minimum of ten (10) years’ IT experience in a leadership capacity at a large organization with multiple business locations· Relevant IT certifications, preferred· Ability to travel up 40% of the time, as directed by CEO/CFO· Valid Driver’s License with a clean driving record; ability to obtain approval to operate company vehicles, required· Preference given to Hualapai Tribal membersPhysical Demands:· While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.· The Team Member must be able to concentrate for prolonged periods.· Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.· The Team Member must be able to communicate effectively in person or using telecommunications equipment.· Must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.· Frequently lift and/or move up to 30 lbs.Conditions of Employment:· Must be able to provide authorization to work in the United States.· Must be at least 18 years of age.· Must possess a valid drivers license with a clean driving record, and be able to obtain approval to operate a company vehicle.· Must comply with the GCRC Team Member Handbook, internal policies and procedures, and all rules and regulations set within GCRC and the Tribe.Working Conditions:Work environment will be an indoor restaurant and office setting, with occasional assignments in outdoor environments in multiple business locations. This will involve exposure to extreme weather conditions including, but not limited to: heat, cold, wind, rain, and snow. Occasional travel (local and statewide) for meetings, assignments, and regular job tasks. Extended and irregular hours, evenings, weekends, and holidays may be needed on occasion to meet business needs. Must be able to perform under pressure and work under stressful conditions. May be exposed to the risks associated in attempting to resolve issues with irate Team Members, both current and former.
