Night Manager
Aimbridge Hospitality
- Ypsilanti, MI
- Permanent
- Full-time
- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
- Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
- Must have a valid driver's license from the applicable state.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions
- Certificate of Completion in Safety and Security Training (must comply with State requirements)
- CPR First Aid and Tips Certified (Hotel may offer)
- Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
- Motivate coach counsel and discipline all Guest Services personnel according to Aimbridge Hospitality S.O.P.'s.
- Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.
- Develop employee morale and ensure training of Guest Services personanel and other associates working the overnight shift.
- Answer phone and dispatch in a timely manner in addition to demonstrating proper two-way radio etiquette with other Associates; maintain radio contact with the Front Desk/Night Auditor at all times.
- Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks.
- Assist in emergency situation.
- Ensure outside doors, departments doors, meeting space are locked and secured after hours/events.
- Maintain and review daily activity log.
- Assist with parking when needed.
- Maintain confidentiality with respect to guest and Associate incidents, and to report incident online or per phone immedietly.
- Hold briefing with Guest Services staff both at the beginning and end of shift.
- Ensure Front desk staff, Food and Beverage team and other working department are on duty.
- Open secured areas for authorized personnel; checks ID of visitors/Associates as necessary.
- Maintain an awareness of legal limitations of position (i.e. local ordinances state ordinances etc.).
- Assist guests to their rooms or help guests enter their rooms.
- Investigates room thefts auto accidents/thefts and assault complaints for guests (not for Associates); serves as the first responder partnering with Department Head/Hotel leadership to write the incident report.
- Assist outside agencies as necessary.
- Provide escort.
- Assist HR/MOD with responding to Associate altercations.
- Assist with intoxicated guests.
- Be knowledgeable about hotel and guestroom locking systems.
- Respond to security alarms and monitor TV cameras (CCTV) (if applicable).
- Challenge suspicious persons.
- Conduct rounds checking for safety hazards checking lights and door locks and picking up items left on the property.
- Assist during medical emergencies administering First Aid/C.P.R/Heimlich maneuver as necessary.
- In partnership with Department Head/Hotel leadership completes Incident/Accident Reports in a clear and concise manner.
- Receive deliveries; deliver requested items to guest rooms as needed.
- Assist Front Desk with Express Check-outs or requests as requested or applicable to the needs of the Hotel.
- Handle items for “Lost and Found” according to the standards.
- Works special functions attends meetings and/or performs other duties as required.
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan