Customer Service Representative

Junction International, LLC

  • USA
  • $150,000 per year
  • Permanent
  • Full-time
  • 13 days ago
Junction International is a full-service provider of integrated cross-cultural communication solutions. Our customer-focused approach is designed to support worldwide business communication. At Junction, we bring together a team of seasoned professionals with vast experience consulting with high-profile, global customers. Our comprehensive services provide a one-stop solution for the opportunities and challenges of today's marketplace and enable our clients to increase their market share, revenue, and customer satisfaction. Our services are backed by professional project management processes and tools, quality assurance, and strict privacy and confidentiality policies. Specialties: Language solutions: translation, web localization, typesetting & DTP, cultural assessment, consulting.The RoleYou will be responsible for:
  • Build expert, dynamic knowledge of the company’s products and services
  • Conduct research with available resources to satisfy customer inquiries
  • Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
  • Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
  • Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
  • Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review
Ideal Profile
  • You have at least 1 year experience within a Customer Service or Data Entry role, ideally within the Financial Services, Professional Services and Internet industry.
  • You have working knowledge of Customer Service, Multi-Tasking and Problem solver
  • You are a strong networker & relationship builder
  • You are a strong team player who can manage multiple stakeholders
  • You are highly goal driven and work well in fast paced environments
What's on Offer?
  • Opening within a company with a solid track record of success
  • A role that offers a breadth of learning opportunities
  • Join a market leader within Asset Management

Junction International, LLC