Account Manager

• Manage operational calls, agenda development, key client meetings and requests by capturing significant discussion topics and action items as well as sharing input and solutions to address client needs company priorities and team guarantees.
• Follow up pending topics and reach out to other business areas to provide resolutions for timely completion.
• Maintain a central log of all issues, questions, discussions, and responses.
• Be the first-tier support for Darwin Users (the users of our one-stop pharmacy benefit shop!); this requires good understanding of pharmacy as well as healthcare logics and functionality as well as client business requirements and benefit rules.
• Understanding and ensuring change requests from clients are submitted through CRM and confirmed to client within the agreed times.
• Partner up internally to effectively track client deliverables and needs via use of our CRM.
• Develop dashboards and reports to track client or internal agreed upon SLA's and report it to Client Advisors.
• Prepare and/or request client reports from other functional areas within Abarca such as Pharmacy Networks, Benefits Configuration, Quality Assurance and Oversight as well as many more.

• Bachelor's Degree in, Business, Math, Computer Systems, or a related field. (In lieu of a degree, equivalent relevant work experience may be considered.)
• 3+ years of experience as account manager or related position.
• Project coordination experience.
• Experience in handling client relations with attention to detail and customer service skills.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site work days (Puerto Rico Location Only)

• Experience with Pharmacy Benefit Management, Health Care, and Insurance.

• Must be able to access and navigate each department at the organization's facilities.
• Sedentary work that primarily involves sitting/standing.

Abarca Health