Change Management & Communications Lead, Salesforce

• Conduct detailed change impact assessments
• Build and implement change management plans
• Lead communication to support program launches.
• Assess change readiness and engage with leaders to develop and implement strategies to address
• Create and drive a compelling project change narrative
• Develop materials to drive change communications for impacted audiences
• Create and deliver targeted communications required for each impacted stakeholder group; materials associated with plan(s)
• Establish and recommend communication strategy (including creative ideas for key messages, digital social/content collaboration tools, communication processes, other)
• Create, recommend, and maintain communication plan(s) – aligned to strategy and program roadmap
• Develop communication materials and advise most effective delivery channels, messengers, process, etc.
• Support key stakeholders in delivery of targeted communications – leveraging channels, distributing messages to defined audiences and mediums, and responding to feedback for effectiveness
• Other duties as assigned

• 5-7 years of experience working with ADKAR change management model
• Self-starter, results-oriented, entrepreneurial style
• Experience engaging with stakeholders of varying levels to gather, document, prioritize, and analyze organizational change management business requirements
• Prior hands-on digital marketing experience with Slack, SharePoint and other communication/collaboration tools
• Functional knowledge of some or all of the following key digital areas: Sales and Service flows, Digital Marketing, Content Management, Ecommerce, CRM, and/or Campaign Management
• Ability to conquer challenges and manage multiple competing priorities
• Outstanding written and verbal communications skills;
• Strong executive presence with excellent written and verbal communications skills; able to communicate and effectively influence outcomes at all levels of the organization
• Great listener who is humble yet confident with his/her abilities
• The ability to work cross-functionally to effect change in our systems and our data
• The willingness to dive into the detail to resolve even the smallest of issues
• Bachelor’s degree in computer science, information systems, business administration, accounting, related field or equivalent combination of education and work experience
• PROSCI certification desired

• Constant collaborative work environment
• Frequent social interactions and interruptions
• Frequent work under time restraints
• No travel

• Occasionally carrying items weighing under 10 lbs.
• Rarely carrying items weighing between 11-20 lbs.

• Occasionally reaching over shoulder, overhead and reaching outward
• Occasionally bending
• Frequently walking normal surfaces
• Constant sitting

• Constant use of keyboard, fine dexterity, grasping, holding
• Constant repetitive motion – hands

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