Location General Manager
CarMax
- San Francisco, CA Colma, CA
- $120,400-232,300 per year
- Permanent
- Full-time
- Management of total store operations including associate development, profitability, customer satisfaction with a concentration on the sales process and budget management
- Utilizes reports, analyzes information, and monitors trends to identify opportunities in the business
- Displays financial responsibility through P&L management
- Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
- Interviews, hires, trains and promotes associates to support store operations and company growth
- Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
- Leads senior management team in setting strategy for the store and provides vision, direction, and motivation to team
- Champions and implements both company and store initiatives for consistent execution and continuous improvement
- Manages daily store operations by interpreting, communicating and executing policies and procedures
- Resolves customer and associate issues
- Facilitates and participates in meetings and conference calls
- Multi-task in a high energy, fast-paced work environment
- Speak, listen, and write effectively in dealings with customers and associates across departments
- Read, interpret, and transcribe data in order to maintain accurate records
- Make independent judgments regarding critical business decisions
- Identify business opportunities and suggest improvements
- 5+ years management experience, retail management experience preferred
- Completion of CarMax provided training
- Bachelor’s Degree a plus
- Intermediate PC skills
- Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
- Rotating schedule with shifts that will include nights, weekends, holidays, 12 hour days
- Occasional travel for meetings, training, and special assignments
- Flexibility to work at multiple locations or relocate
- Wear CarMax clothing (acquired through the company) at all times while working in the store
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.