Desk Estimator
Paul Davis
- Lexington, KY
- $70,000-90,000 per year
- Permanent
- Full-time
- Medical, Dental, Vision & 401(k) benefits
- Paid Holiday, Vacation & Sick Days
- Maternity, Paternity & Adoption Leave
- Company Cell Phone
- Advancement Opportunities
- Paid Training for Xactimate and Symbility advancement
- Meet all service standards set forth by the client or the company
- Estimate each loss using a 3rd party estimating software, Xactimate or Symbility (as required)
- Train on these estimating tools as needed
- Utilize PDO QA for peer review
- Ensure each project achieves a minimum gross profit margin as determined by company standards
- Complete estimates within 24 hours of assignment
- Communicate and document any change orders and insurance supplements.
- Knowledge of technology (iPhone, iPad, computer)
- Customer Service Skills
- Ability to learn and operate our primary operating systems: RMS, Xactimate, Symbility, MICA and additional systems as requested
- Ability to create documents
- Ability to answer and communicate with customers over the phone and face to face
- Ability to work independently and / or with a team
- Ability to participate in an on-call schedule
- Ability to work within hazardous environments safely
- Maintain a level of confidentiality
- Experience with Xactimate and/or Symbility required
- Bachelor's Degree or equivalent industry experience
- Customer Service experience
- Industry certifications (Level 1, 2 and/or 3, IICRC and Lead)
- 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling
- Must be able to communicate and converse with customers over the phone and face to face
- Must be able to stay in a stationary position up to 80% of the time
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
- Must be able to observe and perceive information on a computer and documents