Assistant Director for Admissions Events, Campus Visits and the New Student Experience :AC0195

• Student Employee Supervision:

• The Assistant Director directly oversees the hiring, training, supervision and scheduling aspects of the Campus Visit Student Employees. The Assistant Director will work closely with Campus Life to share supervisory responsibility of the Student Experience Leaders. This individual will be expected to mentor and lead the student employees to thrive as positive representatives of Arcadia University. Key areas of focus will include: creative storytelling and high-level customer service.

• Relationship Management:

• The Assistant Director will assist in the creation and execution of an engagement strategy for students and families that have visited campus. This individual will work to coordinate personalized visits to meet the needs of visiting students. The Assistant Director is part of the team responsible for conducting periodic and as-needed sales training for Campus Visit Student Employees and other campus stakeholders as well as ensuring that the team adheres to the consultative sales principles.

• Visit/Event Participation and Planning:

• The Assistant Director will be required to participate in weekend, evening and weekday on-campus recruiting events including open houses, information sessions, receptions and Transfer Days. These events may require this individual to present small and large group information sessions. The Assistant Director will work with the Director to plan and implement on and off campus events, including creative and innovative initiatives. The Assistant Director will provide back up to the Visit Assistant to maintain the appearance of the Welcome Center.

• New Student Experience:

• Collaborate with the Office of Campus Life, Student Success and other campus stakeholders to ensure a frictionless new student onboarding experience.

• Project Management:

• The Assistant Director will manage 2-3 specific projects and must be able to organize tasks to reach the desired outcomes at the appropriate time, monitor progress in projects and plan for changes or challenges. They provide summary data and assessment for supervisor review, communicate data updates and the status of projects as required, are well organized and manage assignments to their successful completion.

• Perform other duties as assigned by the Assistant Vice President for Enrollment Management and the VP for Enrollment,
• Technology and Innovation, or other senior management, as appropriate. Assist the Office of Enrollment Management with taking on additional work on a temporary basis during times of high volume or need.

• Minimum Qualifications:

• Bachelor's degree, required

• 3-5 years of professional admissions or enrollment management experience at a postsecondary school required

• Direct experience working with campus events and student workers preferred

• Valid driver's license with a vehicle available for travel

• Successful completion of a background check and motor vehicle record check

• Available for regular evening and weekend programs and activities
• Physical Requirements

• Ability to lift up to 35 lbs with or without reasonable accommodation

• Preferred Qualifications

• Business uses of social media
• Required Knowledge, Skills and Abilities:

• Communication:

• Able to give clear and timely information to the appropriate stakeholders in compliance with state and federal laws that safeguard personal information. Able to professionally communicate via written correspondence, telephone or video, online media, and face to face, and tailoring the message appropriately to the medium used and the audience (example: coworker, parent, student, other University employees). Also able to give clear and complete presentations and engage large groups including varied audiences.
• Customer Service:

• Able to work professionally with prospective students, current students, parents, high school representatives and university employees. Provides clear and timely information and answers to questions, following up as necessary, or being able to refer an individual to a more appropriate team member. Able to empathize with others and understand the various perspectives that individuals bring to a situation, and address those perspectives.
• Project Management:

• Able to organize tasks in the right order to reach the right outcome at the right time. Monitor progress in projects and plans and adapt appropriately to changes or challenges. Communicates workload and status of projects effectively and timely. Is well organized and manages assignments to a successful conclusion.
• Technology:

• Able to use appropriate software for efficient completion of work objectives. Demonstrate beginner level mastery of core MS Office programs, and have general background knowledge about social media platforms.

• Emotional Intelligence:

• Ability to understand how this role fits into the overall goals of the EM office and the University, and how the quality and consistency of individual efforts affect other staff in the unit. Able to respond positively to direction and performance-related critiques. Able to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere on campus and when conducting University business off campus.

• Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
• Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia